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HULL | Privacy Policy
A Note on Trust and Transformation
At HULL, we believe that breaking the cocoon requires trust - trust in our quality, our design, and crucially, in how we handle your personal information. Your privacy is paramount. This policy details what data we gather, why we gather it, and how we protect the data you share with us as you engage with our Service.
By using the HULL website www.hull.co.in and engaging with our products, you consent to the data practices described in this Privacy Policy.
1. Information We Collect (Building the Cocoon)
We collect information primarily to process your orders, provide a seamless shopping experience, and inform you of new collections and brand updates. We collect two main types of data:
1.1. Personal Identification Information (PII)
This information is collected when you make a purchase, create an account, or subscribe to our newsletter:
▪ Contact Data: Your name, email address, and phone number, used to communicate about your order and new launches.
▪ Transaction Data: Your shipping address, billing address, and details of the products you purchase (SKU, size, quantity).
▪ Account Data: Your username, encrypted password, and historical purchase records.
▪ Correspondence Data: Any information you provide when contacting our support team (e.g., via email at contact@hull.co.in or chat).
▪ Transaction Data: Your shipping address, billing address, and details of the products you purchase (SKU, size, quantity).
▪ Account Data: Your username, encrypted password, and historical purchase records.
▪ Correspondence Data: Any information you provide when contacting our support team (e.g., via email at contact@hull.co.in or chat).
1.2. Usage and Technical Data
When you browse our website, we automatically collect non-personal data to improve our site's functionality and performance:
▪ Device Information: Your IP address, browser type, operating system, and unique device identifiers.
▪ Web Activity: Details about your browsing, such as pages viewed, products searched, time spent on pages, and the pages that referred you to us.
▪ Location Data: Your general geographic location, inferred from your IP address, to help us tailor services like shipping estimates.
▪ Web Activity: Details about your browsing, such as pages viewed, products searched, time spent on pages, and the pages that referred you to us.
▪ Location Data: Your general geographic location, inferred from your IP address, to help us tailor services like shipping estimates.
2. How We Use Your Information (The Transformation)
We use the data collected for several essential purposes, all aimed at delivering the HULL experience flawlessly:
▪ Order Fulfilment: To process your transactions, manage your payments, and ship the products to your specified address.
▪ Communication: To provide timely order confirmations, tracking updates, and respond fully to your inquiries (via contact@hull.co.in).
▪ Marketing & Personalization: To send you updates on new launches, promotions, and personalized recommendations, reflecting our "Break the Cocoon" ethos. (You can opt out of marketing communications at any time).
▪ Site Improvement: To monitor usage trends, diagnose technical issues, and optimize our website design and performance.
▪ Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and prevent fraudulent activity.
▪ Communication: To provide timely order confirmations, tracking updates, and respond fully to your inquiries (via contact@hull.co.in).
▪ Marketing & Personalization: To send you updates on new launches, promotions, and personalized recommendations, reflecting our "Break the Cocoon" ethos. (You can opt out of marketing communications at any time).
▪ Site Improvement: To monitor usage trends, diagnose technical issues, and optimize our website design and performance.
▪ Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and prevent fraudulent activity.
3. Sharing Your Information (Stepping Out)
We do not sell, trade, or rent your Personal Information to third parties. We only share it when absolutely necessary to operate our Service or when required by law:
▪ Platform Provider: Our store is hosted on Shopify. Shopify processes your personal data to provide a secure, reliable ecommerce platform. You can read Shopify’s privacy policy here:
Shopify Privacy Policy
.
▪ Service Providers: We share your Name, Address, and Phone with trusted logistics partners (couriers) solely to deliver your order efficiently.
▪ Payment Processors: We share necessary transaction data with our secure payment gateway, Razorpay, to process your payments. We never store your full credit card details. You can review Razorpay’s policy here: Razorpay Privacy Policy .
▪ IT & Analytics Partners: We share anonymized Usage Data with trusted partners (e.g., Google Analytics) to measure site traffic and performance.
▪ Legal Authorities: If required by law, court order, or governmental regulation, we may disclose your information to comply with mandatory legal processes.
▪ Service Providers: We share your Name, Address, and Phone with trusted logistics partners (couriers) solely to deliver your order efficiently.
▪ Payment Processors: We share necessary transaction data with our secure payment gateway, Razorpay, to process your payments. We never store your full credit card details. You can review Razorpay’s policy here: Razorpay Privacy Policy .
▪ IT & Analytics Partners: We share anonymized Usage Data with trusted partners (e.g., Google Analytics) to measure site traffic and performance.
▪ Legal Authorities: If required by law, court order, or governmental regulation, we may disclose your information to comply with mandatory legal processes.
4. Cookies and Tracking (Optimizing Your Path)
As a modern website, we utilize cookies; small files stored on your device to enhance your browsing experience. These are essential for remembering your preferences and shopping cart contents, ensuring an efficient and personalized Service. While you have the full authority to manage or decline cookies via your browser settings, please be aware that this action may unfortunately limit some of our website's optimal features.
5. Security and Retention (The Strong Shell)
We take the security of your data seriously and employ robust administrative, technical, and physical safeguards:
▪ Security Measures: Our website uses Secure Socket Layer (SSL) encryption to protect data transmission. Access to your Personal Information is restricted to authorized HULL employees and contractors who require the data to perform their job functions.
▪ Data Retention: We retain your PII only for as long as is necessary for the purposes set out in this policy, including retaining purchase history for warranty, tax, and accounting purposes. We delete or anonymize PII once this necessity period expires.
▪ Data Retention: We retain your PII only for as long as is necessary for the purposes set out in this policy, including retaining purchase history for warranty, tax, and accounting purposes. We delete or anonymize PII once this necessity period expires.
6. Minors and Eligibility
Our Service is not directed to, and we do not knowingly collect Personal Information from, individuals under the age of 18. If we become aware that we have inadvertently collected Personal Information from a minor, we will take reasonable steps to delete it promptly. We encourage parents and legal guardians to monitor their children's internet use.
7. Your Rights (Controlling Your Flight)
As a HULL customer, you retain control over your personal data:
▪ Right to Withdraw Consent: You may withdraw your consent for future marketing communications at any time by clicking the ‘unsubscribe’ link in our emails or by emailing us at contact@hull.co.in.
▪ Right to Access: You have the right to request access to the PII we hold about you.
▪ Grievance Redressal: If you have any concerns regarding the processing of your data, please contact our support team immediately. We commit to resolving all privacy-related issues efficiently and transparently.
▪ Right to Access: You have the right to request access to the PII we hold about you.
▪ Grievance Redressal: If you have any concerns regarding the processing of your data, please contact our support team immediately. We commit to resolving all privacy-related issues efficiently and transparently.
8. Third-Party Links
Our website may contain links to other third-party websites. Once you leave our site www.hull.co.in , this Privacy Policy no longer governs your activity. We are not responsible for the privacy practices or content of these external sites.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy whenever you visit our website.
10. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact us at contact@hull.co.in